New Scheduling Platform – Ribbon!

Photo by Brooke Cagle on Unsplash

Dogwood Studio is switching to a new and improved scheduling platform with a fresh new look! 

Starting July 24th, you will purchase and sign up for classes, memberships (soon to be called subscriptions), privates, and events using the new system. The system, called Ribbon, will also host the new, easier to navigate Video Library.

When does the switch happen?

  • July 24th, although you may start to get notifications later on July 23rd as the transfer begins. 

What do I need to do?

  • We have been working hard to be sure everything will be ready for you. 

  • Once we make the switch, you will receive an email from Ribbon with a temporary password so you can set up your account in the new system.

  • We suggest changing this password. If you forget your password at any time, you can reset it from a link on the Ribbon login page.

  • All of your remaining class packages and subscriptions will be moved over to Ribbon.

  • Classes you are already signed up for will also be moved to Ribbon.

  • Please wait for your welcome email before you sign up for new events with Ribbon to be sure you use your transferred account. 

  • If you do not receive the notifications from Ribbon by July 25th, please check your spam folder.

  • Please add these to your email address book as a safe sender (whitelist) to be sure you don’t miss important notifications! (Instructions for most email clients are available here: https://www.lifewire.com/how-to-whitelist-email-addresses-4588603). Emails can come from:

    • ribbon@ribbon-confirmations.com

    • welcome@ribbon-confirmations.com

    • confirmations@ribbon-confirmations.com

    • memberships@ribbon-confirmations.com

    • community@ribbon-confirmations.com, and 

    • receipts+acct_1J3QFDDyyKLEbV2G@stripe.com (for payment confirmation)

Where do I find the sign up information?

  • Ribbon is designed for you to sign up or purchase subscriptions/class packages through clicking the links from the Dogwood Studio website and then you can sign in to Ribbon to see what you purchased and manage your schedule.

    • This is different from the old system, where you did all the purchasing and signing up within that system. 

    • A helpful video on using the Ribbon dashboard is available here: https://ispri.ng/3rZ81

  • The Pink “Sign-up” button on our website that you are used to using to go to the MindBody system will go to the Ribbon class sign up page on our launch date.

  • We are launching new webpages to make it easier. They include:

    • Class sign up (you will be able to book right from the calendar)

    • Online & In Person Class packages 

    • Video library (accessible right from the website)

    • Private Sessions

    • Gift cards 

    • Subscriptions In Ribbon our previous Dogwood memberships (GOLD, BLUE, GREEN) are called Subscriptions. And all of your event purchases are categorized under memberships to Dogwood, like you class packages, privates, subscriptions, etc. 

  • These pages have links to helpful videos to step you through how to use Ribbon.

What will be different?

  • The schedule and videos will be offered right on our website and are a click and sign in away. 

  • Everyone will be able to see what is available in the video library line-up. 

    • Finding the right videos will be easier with them organized by class type.

    • You will be able to rent a single video for two days.

    • If you have a subscription that includes unlimited videos, you can sign in and view them from the Dogwood Studio website for the Learning Library.

  • You will get your Zoom link for a specific online class within the registration confirmation email that comes from the new system. 

  • You will be asked to sign a new waiver by email, and you will check a box that you agree to the waiver when you sign up for a class, purchase a subscription or class package, or rent a video. You can request another copy anytime by emailing info@dogwoodstudioyoga.com.

  • You will need to sign up for each class individually. For example, if you want to take all the Mindful Movement classes on Monday for the month, you will sign up four times, one time for each class. There is an instruction video to show you how to easily do this. 

  • If you reply to a Ribbon email, we will get the reply, but it will also go to the Ribbon tech support. We suggest you contact us direct at info@dogwoodstudioyoga.com if you have any questions.

What will stay the same?

  • Online classes will still be through Zoom. 

  • All the great teachers and support staff are still here to support you!

  • The class schedule is the same. 

  • The subscriptions and class packages are the same. 

  • Any class and private session packages and subscriptions will be transferred to the new system. 

What if I need help?

  • No worries! We will be here to step you through the new process. Reach out at info@dogwoodstudioyoga.com with any questions you have.

What about security?

  • Your payment information hosting will not change and remains in the same system used by MindBody, called Stripe. So there is no transfer of your credit card data. It stays encrypted and not seen by us or the new registration group.

  • Your other account information in the new system will be your name, phone number, email and any active packages, classes, events, sessions, memberships/autopays, etc. you have. 

  • The account database uses the most modern encryption techniques (AES-512), and your password will be encrypted. When the time comes, you will be instructed to login and create a private password. We will let you know more soon.